Disruptive Telephony

Given that last week I received two more phone calls from people looking to speak with Skype, I was very pleased to learn that Skype has recently started providing a support channel via Twitter - @SkypeSupport. Sure, it's not a phone line - which probably means I'll still be Skype's unofficial receptionist, but at least now I have another channel to send people to in addition to Skype's community forums.

Great to see Skype providing this channel to support customers.

P.S. Jim Courtney noted last month on his site that Skype also now has a Facebook page for customer support as well

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