Disruptive Telephony

At eComm 2011 this year, I spoke on "How IPv6 Will Kill Telecom - And What We Need To Do About It". I enjoyed giving the talk and have received great feedback about the session (including being asked to give a similar session at other conferences). Organizer Lee Dryburgh has now posted the video:

If you are interested in learning more about IPv6, I put together an IPv6 Resource Page over on Voxeo's Speaking of Standards blog. Enjoy!

P.S. And yes, those of you who have seen previous videos of my presentations will note that my running has paid off... :-)

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Chris is a high-energy and highly entertaining guy... and it will be fun to see him in action at the event!

P.S. If you want to attend Voxeo's Customer Summit 2011, space is filling up quickly but there are still a few slots open - register today!

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In a recent Voxeo Developer Jam Session, I explained what is new in Voxeo's Prophecy 11 and VoiceObjects 11 and how you can use them to build even larger-scale communications apps than before.

The session is available for download, as are the slides. It is also available for viewing on YouTube. If you don't know anything about Voxeo, this is also a great way to learn more about its core products.

Oh, and when you're down watching, you can download Prophecy 11 or VoiceObjects 11 for free for Windows, Linux or Mac OS X. :-)

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If so, check out this video from Chris Pirillo about the work being done by a team of folks to supply local cell phone coverage... the vans with satellite and cell hookups are already enroute... it uses software from OpenBTS and Tropo.com to let burners leave each other voice messages, exchange SMS messages and more. Here's the video:

And here are some blog posts that provide more information:

• The Long and Winding Road to Burning Man
  
  
• Tropo + OpenBTS + Burning man = Awesome
  
  
• Voice Board and Group SMS for Burning Man
  
  
• Papa Legba FAQ (about the deployment at Burning Man and what you need to do to participate)

I'm not personally going to be at Burning Man, but this does sound very cool!

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As I posted over on the Voxeo Talks blog recently, über-geek Chris Pirillo recently interviewed VoIP industry veteran Jeff Pulver and Voxeo CEO Jonathan Taylor on the topic of the future of real-time communications. It was a wide ranging interview talking about the history of communication apps, how VoIP has evolved, the role of standards, issues around bandwidth caps, the role of individuals and so much more. Chris explained a bit more on his site.. The video is now available on YouTube:

As a producer of video interviews, I was personally intrigued by Chris' use of a Google+ "Hangout" to conduct the interview. I'm going to have to try it at some point.

Enjoy the video!

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In the run-up to our presence at the SpeechTEK conference in New York starting on August 8th, some Voxeo marketing colleagues of mine put together this fun video:

And of course, if you want to find out WHY Sam is censored... well... you'll just have to wait until SpeechTEK! ;-)

P.S. There's also an outtake video :-)

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• Open Source Tools, Social Media and Crisis Response
  
  
• Managing Open Source Releases of a Cloud Platform
  
  
• Why Should You Care about IPv6? And What Should You Do about It?

I was supposed to be out there at OSCON giving that last presentation about IPv6, but unfortunately I'm not able to travel this week. Adam is thankfully delivering that presentation on my behalf.

If you are out there at OSCON, I hope you enjoy the event - it looks to yet again be a fantastic event!

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Would you like to understand how these services can grow your business? Make your operations more efficient? Open new revenue channels?

Are you concerned about being "locked in" to proprietary services or APIs?

Would you simply like to learn new products and skills to develop your own career?

If you answered yes to any of these questions, please plan on heading down to Orlando, Florida, for the Voxeo Customer Summit 2011 on October 10-12.

Courtesy of a number of sponsors, registration is FREE. You just, obviously, need to get down to Orlando and cover your hotel, etc.

From the Voxeo blog post announcing the agenda, here are some of the highlights:

• A presentation of the 2011-12 product roadmap
• Real strategies for creating competitive advantage with multi-channel, Social CRM and cross-channel analytics
• Technical deep dives on PRISM, Phono and more
• An interactive Demo Lounge showcasing products from Voxeo and Summit sponsors
• A keynote presentation by Joseph Jaffe, author of Flip the Funnel
• A hands-on pre-conference developer workshop: Building Apps with Phono and Building SMS Apps with SMSified (OneAPI)
• Great networking events including the Party at the Plaza! Come check out our brand new office!

I'll be presenting a tutorial on IPv6 and how you can use it with our applications and will be around through the event blogging, tweeting, interviewing folks and generating other online content.

It promises to be a GREAT time and I'd love to see many of you down there. Register today!

P.S. The first version of this post had the dates incorrectly as Oct 8-10 - and in fact the URL still has those dates in it. However, the correct dates are Oct 10-12. My brain was temporarily confused with SpeechTEK 2011, where I will also be speaking, and is being held August 8-10.

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Tomorrow, Wednesday, June 22, 2011, at 1:00pm US Eastern, I'll be speaking in an online webinar on this topic called:

"Taking Customer Service to the Cloud"

The session will begin with industry analyst Daniel Hong from Ovum discussing what he found in his new 2011 research report, "Decision Matrix: Selecting a Provider of Cloud-based Speech Self-Service Solutions in North America." I will then follow discussing what you need to consider when choosing a hosted provider (such as that of my employer, Voxeo). Next Debbie Diersch from Chrysalis will discuss factors to consider when choosing an application developer... and then we'll throw it open to questions.

Daniel's got some great data and Debbie and I are both aiming to provide some solid educational material (i.e. it's not just sales pitches), so if the topic is of interest, the hour will be a good use of your time.

You can register to join for free. The session will be recorded for later viewing, but if you register you will also get a copy of the soon-to-be-released Ovum report (a $2,500 value).

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On Wednesday, June 15, 2011, at 2pm US Eastern time, I will be representing Voxeo and joining with Wendell Black from Contactual to discuss these changes and solutions in a free webinar:

Preparing Your Contact Center for the Rise of Social Media

Registration is free and open to anyone to attend.

Here's the abstract from the site:

Social Media’s impacts to traditional methods of providing customer service cannot be ignored. More and more individuals are turning to Twitter, Facebook, LinkedIn, YouTube and similar forums to connect with businesses and organizations and this trend shows no signs of abating. In this session you will learn how to navigate the new world of the connected and sophisticated customer. What Attendees Will Learn:

• Important trends in multichannel and social media customer interaction methods
• How social media is impacting customer experience optimization efforts
• How organizations are leveraging multichannel interaction to better service their customers
• Benefits of an integrated approach to managing the proliferation of customer interaction touch points
• Important steps organizations can take now to prepare for these new communication mediums
• A glimpse into the future of customer contact as social media gains mainstream prominence

I'm looking forward to giving the session... and it's a neat chance to learn about Contactual if you aren't aware of them. They are doing some very cool things in the hosted contact center space. (And as you might guess, are a partner of Voxeo and we have some joint activity with them.)

Again, it's free to join the session and there will be time for questions at the end. We'd love to have you join us!

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