Disruptive Telephony

The Financial Times is out this morning with an article about Skype CEO Tony Bates and his plan to hire around 400 more people this year. The article offers some insight into his thinking, and included this piece related to encouraging more business usage:

Mr Bates said he is considering offering the so-called Service Level Agreements that most companies require from their suppliers to assure a guaranteed quality of service, and adding new services for businesses.

The creation of SLAs would be interesting to see, given Skype's P2P nature, which I've explained previously particularly with regard to their recent outage. Not quite sure how they'd do it, unless they perhaps create a part of the P2P cloud that has Skype-operated supernodes and a version of the Skype client software that defaults to connecting to that part of the larger Skype cloud.

In any event, the FT article makes for interesting reading to get a bit of glimpse into the thoughts of Skype's new CEO.

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