Disruptive Telephony

Is the role of "voice" diminished or enhanced by the availability of web services? How does voice fit into the "cloud"? Where do service providers fit into the picture?

Out at ITEXPO last month in Los Angeles, industry analyst Jon Arnold asked me (Dan York) to participate in a series of video interviews he was recording for his IPConvergence.TV site. In the interview, which is now available for viewing, we talked about "voice-enabling" business processes, web services, "cloud computing", the challenges to service providers and customers and much, much more. Jon also asked me to talk a bit about what I see ahead of us in the next few years. It was a fun interview to do and I appreciated the opportunity.

NOTE: There is no way to currently embed the video, so you'll need to watch it over on TMC's site. I'll also note that on my Mac I couldn't watch the video in Firefox but instead had to use Safari. Now this may be due to some local configuration issue on my system, but I thought I'd mention it.

Technorati Tags: voxeo, dan york, jon arnold, itexpo, commdev