Posts categorized "Voxeo"

Want to understand where Voxeo is going? Watch this video...

Would you like to understand what Voxeo, my employer, is all about and where the company is going? Want to know about all the cool tools and services we make available for free for developers?

If so, just watch this video interview that I recorded at ITEXPO with TMC:

I spoke with TMC's Pat Barnard about the panels we were on at ITEXPO, as well as Tropo.com, Phono and the other services and products we offer for free to developers.

The amusing part was that this interview was not scheduled in advance but was rather a result of walking by their video area and being asked "How about recording an interview right now?" It was fun to do.... I actually love doing things like this, even just on-the-fly like this. Only one mistake I noticed... the "Facebook Telephone" app is at http://apps.facebook.com/telephone, not the URL I gave in the video.

I also noticed that I talk fast! And as far as I can recall, this was BEFORE any kind of caffeine. :-)

Anyway, if you'd like an understanding of where Voxeo is going and all the cool things we are doing, this video should help in that...


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I'll be in Miami next week speaking at ITEXPO, Cloud Communications Summit, etc.

itexpo.jpgIf any of you will be in South Beach, Miami, next week I'll be there speaking as part of the Cloud Communications Summit and SIP Trunking Workshops. I've got a page up on Voxeo's site that shows my schedule at:
http://blogs.voxeo.com/events/itexpo-east-2011/

I know a good number of other folks from the VoIP/UC/Cloud Telecom/Voice Mashups/SIP/etc. world are all going to be down there, so I'm looking forward to catching up with some folks there.

If you are down in Miami for ITEXPO, the Cloud Communications Summit, Digium/Asterisk World or any of the other events, please do stop by and say hello... or find me down at one of the sessions I'm in (my schedule is online). You can always email me or ping me on Twitter.


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Want a Tropo.com USB Bottle Opener?

I have to say this is one of the coolest giveaways I've seen for bit... yes, it's for a service of my employer, Voxeo, but regardless, it's a cool piece of schwag (and I had nothing to do with it):

tropousbdrive.jpg

It worked out perfectly when I wanted to open a beer for a late night of writing blog posts! (Now, whether the beer helped with the coherency of the blog posts is a different topic...)

What's even cooler from a geek point-of-view, is that the contents of the USB drive are all managed using the Git version control system! Adam Kalsey wrote about how he assembled the drive content using git, and particularly git submodules, and then about how he loaded the content onto the USB drives. Pretty cool stuff!

If you'd like to get your hands on one of these USB bottle openers, all you have to do is speak about Tropo at an event or host a meetup - the Tropo team will ship out a meetup kit that includes a few of these.


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Congrats to Mark Headd for joining Voxeo Labs and Tropo.com

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Flickr credit: ecommconf

I was delighted to see the official word go out today that Mark Headd will be joining our Voxeo Labs team to work on promoting our Tropo cloud communications service. For the past few years I've had the privilege of working with Mark as an "external" developer on a range of projects related to Voxeo's platforms. Mark has a very strong interest in "open government" which is also a passion of mine (although I don't get to work too much on issues related to it) and maintains his Vox Populi blog where he outlines many of his various projects connecting voice, IM, SMS and Twitter to various government projects. (Usually using one of Voxeo's platforms or various open source systems.)

One cool aspect about Mark is his flexibility in languages and topics. He's equally at home contributing a series of guest blog posts about VoiceXML, writing about building an IM (and Twitter) Bot for the NY State Senate Legislative API, writing a series of posts about building multichannel transit apps with PHP and Tropo or showing how to connect Phono and Tropo to a CCXML app to enable screen pops via IM when someone calls into an app from their web browser.

Mark has also been the principal developer behind the libraries for the Tropo WebAPI for PHP, C# and most recently node.js.

Beyond all that, he's just a great guy... so I'm glad he's joining the team. I expect you'll see him writing not just on his own blog, but also on the Tropo blog, the Phono blog and undoubtedly some of our other blogs. You can also follow him on Twitter.

Welcome, Mark, to becoming a Voxeon!


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Update on Phono, a jQuery plugin to simply add voice/chat to your web app: More tutorials, videos, available...

phono-shadow.jpgHave you played yet with Phono, the new way to add a phone or chat client to your web app, directly from within your web browser? Two weeks ago, when Phono was announced at the jQuery conference in Boston, I wrote about how Phono lets you "rewire the real-time web". In the time since, the Voxeo Labs team and I have been busy cranking out tutorials, videos and blog posts showing how people can build cool apps with Phono. A page is now up summarizing many of the new resources at:

http://blogs.voxeo.com/news/phono/

If you have no idea what Phono is all about, that page also provides a great way to learn more. There are sample applications like "Facebook Telephone" and "Twelephone" for Twitter. There's a "Kitchen Sink" example that you can use to get started right away... the Phono Blog, too, is filled with ideas and new ways to add voice or IM to your website or web application, including a WordPress plugin that lets you add a "Call" button to your WordPress blog

It's all cool stuff, to me... and interesting because it makes it even easier to connect people to your company or organization from your website. My next area to explore is using Phono as an embedded chat client... we've had some blog posts up now about how to do that. It's time for me to check that out!


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Want to speak locally about Tropo.com voice/SMS/IM/Twitter mashups? Here's some free gear..

tropogear.jpgIf you have become a fan of Tropo.com for creating applications that use voice, SMS, IM and Twitter and want to speak about Tropo to a local user group, meetup, BarCamp, WordCamp or other event, the Voxeo Labs team has put together a pretty cool "meetup kit" that you can request (for free) for your next event. It's got some T-shirts, stickers and even some USB drives.

The Tropo blog post has info about how to request a kit.


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Checked out the redesigned Tropo.com lately? (Voice, SMS, IM, Twitter apps...)

Have you visited Tropo.com lately?  Have you used it to create any apps for voice, text messaging (SMS), IM or Twitter?   The Voxeo Labs team just gave the Tropo site a major overhaul ... added a new video intro... added more sample applications in JavaScript, PHP, python, ruby and Groovy... added more documentation... and just generally gave the site a new fresh look. If you haven't stopped by lately, do come by and check it out.

If you are looking for a cloud communications platform to build new voice, SMS, IM or Twitter apps on, sign up for a free Tropo account and get started today!

Tropo.com Redesign

P.S. You can also follow Tropo on Twitter or Facebook - and yes, if you haven't figured it out, Tropo is a service of my employer, Voxeo. But even if I didn't work for Voxeo, I still would find Tropo very cool!


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Use "Facebook Telephone" to call FB friends - or anyone else!

fbtelephone.jpgWith Voxeo Labs' launch of the Phono software toolkit last weekend that lets you turn any browser into a phone or IM client, one of the more interesting sample applications released along with it was "Facebook Telephone", a Facebook application that lets you make phone calls from directly inside of Facebook.

In a post on the Phono blog, Chris Matthieu goes into detail about the application, how you can use it to call your friends... to call regular (PSTN) phone numbers... and also to call SIP addresses.

In using the app, I've found a couple of things rather cool:

  • The "phone-in-the-browser" has been seamless for me in the sense that after I approved the initial Flash security warning (and told it to remember my setting), it "just worked" and I was able to start speaking to people without any problems.

  • I like that you can call a friend on Facebook and if they don't have Facebook Telephone running in a browser it will automatically connect through to their mobile device.

  • It's cool that it works over WiFi... I'm looking forward to trying it out in various different locations. (like the next plane I'm on with WiFi ;-)

On the point about calling your friends, if you click the "Friends with Telephone" button you see a list of all your friends who have installed the application. If you click on their image you will call them right then from within your browser. As noted above, if they don't have the Facebook Telephone app running right then, it will ring through to the phone number they have set up in the application: fbtelephonefriends.jpg

One interesting point is that they never see my phone number - nor do I know theirs. Facebook Telephone combines the Phono client with the Tropo cloud communications service and creates an abstraction layer between you and the person you are calling.

You don't need to know the recipient's phone number... as the app just takes care of that routing for you. They see an incoming phone call from a number up on Tropo... preserving a level of anonymity between callers. Essentially, your Facebook friends list is already a master directory for messaging... now it is also that for telephone calls.

All this isn't to say the app is perfect... there can be some echo sometimes (a fact acknowledged by the Voxeo Labs team with this first release). And the current reliance on Flash means I can't use it on my iPad or iPhone.

Still, I think it's a cool use of Phono and I know Chris and the team have some even greater plans for the app.

If you'd like to try it out yourself, simply go to app.facebook.com/telephone (great URL, eh?) and step through the process of approving the app to connect to your FB account.

If you'd like to play with the technology behind the app, you can go to Phono.com and learn how to use the jQuery plugin ... and can go to Tropo.com and sign up for a free account to build multi-channel (voice, SMS, IM, Twitter) communications apps using web programming languages like ruby, PHP, python, JavaScript and Groovy.


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Phono - Your new, free tool for Rewiring the Real-time Web!

phonolivesintheweb.jpgWhat if you could have customers call in to your call center from directly within your web browser?  No "click to call" that calls them back on their cell phone... but literally just press a button on your web site and start talking?  And get connected directly to the team appropriate to the web page rather than a generic inbox?

What if you could do this with more than just voice... but also video?  screen sharing?  with better audio quality than the legacy telephony network (the PSTN)?

What if you could also add in live chat sessions directly from your website? Giving you true multi-channel interaction with your customers?

And what if you could do this without any downloads by the customer?

Even better... what if this could be done with your branding? and connecting to ANY IP communications system?

Announcing Phono

Today at the JQuery Conference in Boston, the Voxeo Labs team is announcing Phono a new software development kit that lets you create apps just like the ones I mentioned. It's free, it's "skinnable" and it works with any systems that use SIP or XMPP (Jabber). More info here:

The Phono SDK is free to download and use. You can also naturally follow Phono on Twitter or Facebook.

You can use it to connect to your IP-PBX... to applications on platforms like Tropo... or really any other IP communications / Unified Communications platform.

FAR More Than Just A Softphone

That last part is really the point... the Phono SDK being shown today is far more than "just" a softphone. Sure... that's what some of the first reference implementations are all about. Things like Twelephone that let you easily call all your Twitter friends... or Facebook Telephone that lets you call your Facebook Friends. You'll see some more apps like that in the coming weeks.

But Phono is more than that...

Phono is a toolkit for Rewiring the Real-time Web

We as an industry need to drop the shackles of the legacy telephone network... we need to move beyond the PSTN in true rich collaboration between people... wherever they may be.

Voice, chat, video, screensharing... whatever mode they want to work in... from basic web browsers to mobile devices...

Phono is our contribution to that... and to taking away friction from developers wanting to build communications apps that make the most of the new tools and media we have available to us.

Try it out!

We're excited to see what you'll do with it!


Extra bonus... here's a video intro:


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