Disruptive Telephony

UPDATE: Skype 2.8 Beta for Mac OS X is now available for download.

UPDATE #2: The 2.8 Beta also includes some experimental support for linking Skype mood messages to Twitter.

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Tonight out at the "ShowStoppers" event at MacWorld in San Francisco, Skype announced the new 2.8 Beta for Mac OS X. The new version will apparently be available for download tomorrow, January 6, 2009, from Skype's website. [NOTE: I will update this post with the download link when it becomes available.]

Continuing Skype's rather fragmented product strategy, they have rolled out some new features in this 2.8 beta release that will at least stop us Mac users from whining about Windows users always getting the good stuff first. Here's the quick list of what Skype notes is in this release:

• Skype Access
• Screen Sharing
• Improved chat management: ability to sort chats in the drawer and set priorities to chats
• Quick Add: much easier to add people to chats
• Mood message chat: mood message updates from your friends as chat messages
• Large avatars: 256x256 pixels
• Hidden avatars in incoming contact requests
• Ability to add your own notes to contacts

Courtesy of Skype's PR team, I've had a chance to play with the 2.8 beta for a couple of weeks and have these thoughts below...

SKYPE ACCESS

Probably the largest "new" feature is "Skype Access", a service that lets you go to any of the 100,000 Boingo WiFi hotspots and - using Skype - connect to the Boingo hotspot. When you connect, you pay on a per-minute basis and the fee (roughly 20 cents per minute) is deducted from your Skype Credit. You do not have to pay the Boingo monthly fee. You do not have to pay any hourly or daily fees.

Judging from the news release and pre-release info, Skype is immensely proud of this feature but I will be honest and say it does little for me. I just don't use WiFi hotspots as much while traveling (especially now that I'm paying for a wireless broadband adapter). However, I can see how this could be of value. If all you wanted to do was crack open your Mac and send some email, this gives you a great way to do that on a per-minute basis. If I were a heavy user of WiFi hotspots, I'd want to do the math to figure out if it would just be cheaper to buy a monthly Boingo access.

Regardless, it's an interesting move for Skype to get into the business of connecting you to Internet access.

SCREEN SHARING

The coolest feature of the 2.8 beta is a "screensharing" feature where you can share either your entire screen or just a portion of your screen with the Skype user on the other end. Now, this works with all other versions of Skype because it replaces your video stream with the screen sharing. So a Mac Skype user can share their screen with Windows and Linux users.... which is pretty cool.

It's hard to show in a blog post, but if you watch my screencast about the 2.8 beta, you can see it in action:

You can share either your entire desktop or just a section of your screen. You can also resize the section you are sharing while you are in the middle of sharing. When you stop sharing, you just flip back to showing your video.

CHAT PRIORITIZATION

By far the most useful feature I've found in the 2.8 beta is the ability to set the "priority" of a chat session - and then sort your chat sessions by priority in the Mac's "drawer" way of displaying chat sessions. I can just control-click a chat (either a private or public chat) and then go down to the "Set Priority" menu choice:

You can then sort the chats based on their priority using the drop-down menu at the top of the "drawer":

You can also sort based on title or date. Personally I've found the Sort by Priority to be very useful when you have, as I do, a zillion chats open at any one time. (And yes, I report to RJ, our CTO, so his chat gets the highest priority! ;-) )

MOOD MESSAGE CHAT - AND FOLLOWING (like Twitter)

Perhaps the most intriguing aspect of the 2.8 beta is the new "Mood Messages" pseudo-chat that you can enable in the Advanced part of the Skype Preferences:

Once you enable the "Mood Message Chat", you get a new chat window that opens up that shows you the mood messages of all of your contacts:

It also very nicely lets you set your mood message simply by typing in the window as you would to any other chat window. This is quite nice for someone like me who almost never changes my mood message in the regular window.

This actually makes Skype mood messages useful to me.

However, because of that other option that says "Show iTunes song in my mood message", you rapidly wind up seeing that a whole lot of people have that option checked and your Mood Message Chat rapidly fills with updates of music people listen to. What if you don't want to see their updates? Well, Skype has made it so that you can "follow" updates from your contacts through a simple menu choice:

The down side here is that if you enable the Mood Message Chat, you are following all your contacts by default and have to go through and "unfollow" (i.e. uncheck the menu choice) people you don't want to follow. It would be great if Skype had a "follow by default" or a "stop following all contacts" choice... something along those lines to let you control who you are following.

The intriguing aspect here is that this enables you to turn Skype mood messages into the kind of status updates that you typically have in Twitter, Facebook, or any of the other zillion services offering status updates. The great thing here is that it is simply another Skype chat window like all your other chats. (Of course, you can get a Skype chat for Twitter using "twitter4skype", but this is now with Skype mood messages.)

I think, though, for it to reach any kind of real usage, you need more people to enable this feature (it is off by default) and actually start using it - and for that it also needs to be on more platforms.

[As a tease, I'll mention that there is a way to integrate this mood message chat with Twitter, so anything I type there also shows up in my Twitter stream... but I'll write about that in a separate blog post as it's not directly tied to the 2.8 beta release. Soon...]

QUICK ADD

Another nice feature is the ability to quickly add someone to a chat through a button at the top of the chat window. You click on the window and start typing in a contact's name:

Before you could always drag-and-drop a contact from your main Skype window into a chat, but now you can use this quick add button. It is particularly useful if you have a large number of Skype contacts.

NOTES ON CONTACTS

Another useful feature is the ability to add private notes to each of your Contacts. So you could store information about how you know the person... their interests... basically anything you want as it is a free-form text field:

What's not yet clear to me is where these notes are stored. Are they accessible through multiple Skype clients if you were logged in on multiple machines? Or are they tied to the machine where you create the Notes? I'm guessing that they are stored with the local client like chat histories are.... but I'd need to have multiple installations of the 2.8 beta to really know this.

OTHER FEATURES

Skype also added a few other features:

• New set of icons
• Large avatars: You can now have images up to 256x256 pixels in size.
• Hidden avatars in incoming contact requests - so you aren't exposed to images that might be offensive.

There are undoubtedly other features that we'll find as we work with it more.

CONCLUSION

So with this 2.8 Beta for Mac OS X, Skype provides some interesting new capabilities. I can see the screen sharing being quite useful to show people what's on my screen. The chat prioritization is great for heavy chat users like me. The possibilities of actually making the Mood Messages useful intrigue me. Frequent WiFi hotspot users may find the Skype Access feature useful and economical.

All in all, it's a great evolution of the Skype client for Mac OS X.

I do wish, though, as I've discussed before, that Skype's product strategy weren't so fragmented. Sure, as a Mac user, it's fun for a few minutes to have some features that Windows users don't have... but that fun rapidly fades when I can share my desktop with a Windows user but they can't share their's. And they almost never use the Mood Messages because it's not convenient to do so.

Perhaps most annoyingly, I am currently in a position where I am helping some Windows users get started with Skype and so I'm trying to help them with their Skype client... when mine is markedly different. It's a frustrating experience. I do hope Skype's new management can help converge the product streams so that the user experience (and technical support experience) is closer between platforms (while, yes, acknowledging that platforms have UI/behavior differences). We'll see.

In the meantime, I'm going to enjoy using this new beta on my Mac and seeing what else might be inside the release.

Again, Skype indicates that the 2.8 beta will be available tomorrow, January 6, 2009, for download for Mac OS X users.

I'll look forward to reading what you all think...

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There is a fundamental problem with the "VoIP is dead" debate continuing to rage across the VoIP/communications part of the blogosphere (see Alec Saunders part 1 and part 2, Jon Arnold, Andy Abramson, Ken Camp, Jeff Pulver part 1 and part 2, Om Malik, Shidan Gouran, Ted Wallingford, Dameon Welch-Abernathy (PhoneBoy), Rich Tehrani and a zillion others...)

Aswath Rao and Luca Filigheddu came closest to the mark in their posts. The fundamental problem with this entire debate is simply this:

Define "VoIP"?

As I discussed in an Emerging Tech Talk video podcast I put up this morning, there are a range of definitions you could give to "VoIP", including, but not limited to, the following:

1. The underlying infrastructure, a.k.a. the "plumbing" - the mechanisms, protocols, etc. that are used for the transport of voice/video/etc. over IP. Things like SIP, H.323, RTP, various codecs, etc.
   
   
2. Consumer "PSTN line replacement" services - Offerings like those of Vonage and so many others where the basic idea is that you can get cheaper telephone charges by going over the Internet and getting rid of your local landline. Also called "pure play" VoIP by some or "VoIP arbitrage" by others.
   
   
3. Computer-to-computer/softphone offerings, often coming from the IM space - Skype sets the bar here, but there's a host of other players as well, including Gizmo, GoogleTalk, FWD, and many others. Some of these came from existing Instant Messaging services that simply added voice.
   
   
4. Enterprise IP-PBX/"Unified Communications" solutions - Communications systems used by enterprises, large and small - what has traditionally been called the "PBX" but that term is increasingly meaningless given the range of options now being provided.
   
   
5. The *entire* vision of rich communication over IP - The whole picture... everything over IP... voice, video, IM, presence, file/data sharing... the whole rich communication experience.

Each and every one of these is referred to as "VoIP" by some segment of our industry. (And there's even more... I did have someone once reply to me that "VoIP" was the pre-paid calling cards that you can buy in convenience stores, etc. (And in truth, they usually do get their cheap rates by using VoIP for transport somewhere in there.))

The point is that we need to be a bit more precise in what we call "VoIP" before we can argue about whether it is alive or not.

From my point-of-view, the life and death of these different definitions of "VoIP" varies:

1. The underlying infrastructure - Doing extremely well... in fact, so well, that it's fading into the background and just being part of our underlying network infrastructure, both in the fixed and mobile environments. (Which also argues that some of the VoIP-infrastructure-specific products/services are no longer quite as necessary.)
   
   
2. Consumer "PSTN line replacement" services - Great for cable companies; not so good for pure-plays - Looked at Vonage's stock price lately? They and so many of the other companies whose only real selling point was "get cheaper phone calls with us" are certainly struggling or dying. Why? The cable companies, for one, are cleaning up in this space with their "triple-play" bundling of voice with Internet access and television. The pure-play companies may be cheaper on voice but the cable packages may be far more compelling. Add in the "unlimited calling" mobile phone plans we have here in North America, plus the softphone players like Skype plus some of the emerging cloud/hosted offerings... and all-in-all it's not a pretty picture for Vonage and friends. (And this is really the VoIP "industry" to which Alec was referring.)
   
   
3. Computer-to-computer/softphone offerings - Very alive - Skype is flirting with 15 million simultaneous online users and also reporting decent income, Gizmo is rolling out a Flash-based softphone to remove the need for a client, TringMe is providing widgets to various folks... and a whole range of others are growing. (While some players are shrinking here, too, of course.)
   
   
4. Enterprise IP-PBX/"Unified Communications" solutions - Very alive - Basically every vendor supplying communications systems to enterprises are now doing so over IP. No one is selling traditional TDM PBXs anymore. Players in this space include the traditional telephony players like Nortel, Avaya, Siemens, Mitel, Alcatel-Lucent, along with newer entrants like the dominant Cisco, ShoreTel, Digium/Asterisk and then even newer entrants like Microsoft OCS and IBM Sametime.
   
   
5. The *entire* vision of rich communication over IP - VERY alive! - In fact, I'd say that the next few years will be one of the most fascinating years in this space. We're at this amazing intersection of insane amounts of local bandwidth and computing power, increasingly ubiquitous powerful mobile devices, and incredible power out "in the cloud". All around us we are building the massive IP communications interconnect. It's happening. At a glacial pace in some areas and at a crazy pace in others. We're layering on applications and services. We're making them available through simple APIs and mashups. We're all collectively doing some pretty amazing things out there. It's a great time to be in this space!

So how do you define VoIP?

If you think of "VoIP" as my #2, the "cheap telephony consumer services", then sure, if you don't consider the cable companies then than sector isn't doing too well. If you define VoIP as one of the other definitions here, well, then in my view it is very much alive.

What do you think? How do you define "VoIP"?

P.S. If you'd like to join a number of us to discuss this topic, Sheryl Breuker and Ken Camp are hosting a conference call tonight at 9pm US Eastern / 6pm US Pacific. Join us... it should be fun. :-)

Technorati Tags: communications, telcom, telecom, telecommunications, telephony, unified communications, voice, voice applications, voip

Now that we see some incredibly powerful peer-to-peer (P2P) technology models emerging in the telephony/communication space, will we see that innovation being challenged or delayed by patent lawsuits?

The New Hampshire Business Review reported this week that Skype has settled a patent lawsuit with Mangosoft for $2.3 million over a patent apparently related to "dynamic directory service". Now per the NHBR article, it would appear that Mangosoft is fading away as a company and indeed while the website appears on initial view to be there, the management team is simply the one CEO and the newest "news" on the web site dates from early 2007. Their news release about the settlement with eBay is very brief and refers now to "MangoSoft Intellectual Property, Inc." Phil Wolff over at Skype Journal notes that MangoSoft's SEC filing is also brief (but discloses the amount). Looking back at MangoSoft's 2007 annual report, they are themselves very clear on what they are doing:

BUSINESS STRATEGY

We no longer develop new software products or services. We continue to market, sell and support our software services. Our strategy also includes seeking strategic business partnerships and distribution channels to leverage our patented technology. All of our business operations are overseen by our sole officer and director, who utilizes third party contractors, as required, to implement the Company’s business strategy.

Though I had not heard of Mangosoft until this article (even though I was living in southern NH during their height), I will say that their technology sounds interesting and indeed in reading Mangosoft's patent 6,647,393 on "Dynamic Directory Service" (either at the US Patents and Trademark Office or over on Google Patents) their invention filed back in 1997 does appear to be essentially what we would call today a peer-to-peer distributed directory service, where "directory" is used in the truly generic form as referencing a list of objects of any form (ex. file descriptors, user info, any pieces of information). [Obvious HUGE caveat - I am NOT a patent lawyer, nor do I play one on TV or the Internet or anywhere else.] From what I know of Skype's architecture, it would seem that they do use a distributed directory service and so it is perhaps no surprise that they eventually settled.

The question is really - is this just the beginning of more lawsuits in the P2P space? MangoSoft's annual report for 2007 shows a debt of $89 million as of December 2006 and the NHBR articles notes that the trend in operating losses has continued with a $680,000 loss in 2008 year-to-date. There is obviously an incentive for them to continue on to try to recoup the ~$90 million that investors have sunk into the company. Beyond this patent, Mangosoft holds several other patents that are related to distributed architectures. It could very well be that this $2.3 million from Skype will be invested now in future lawsuits against other players in the space. Or perhaps not... perhaps it will simply be distributed to some of the existing investors as the operation fades away. I guess that will largely depend upon how much of a solid case to proceed MangoSoft's investors and sole employee believe they have.

While I am definitely sympathetic to inventors who pursued a new technology but were perhaps too far ahead of their time, I must say that I'm not personally excited to see more lawsuits hitting the industry as we see more and more companies (startups, typically) exploring new ways to build communications technologies based on P2P networks. We're in a fascinating time from a network technology point-of-view, as massively distributed networks are now possible and through systems like Skype and BitTorrent we've seen that they are very possible to create. I'd like to hope that this innovation will continue unimpeded by legal battles... although I realize that that's probably an idealistic dream. Even if MangoSoft does not pursue others, over time other larger players will challenge the startups in court should they become more of a competitive threat.

Ah, well, we shall have to see. In the meantime, I guess the good news for Skype is that with their one-time licensing of MangoSoft's patents, they will at least be protected from any further issues in court on these particular patents.

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Technorati Tags: skype, voip, mangosoft, p2p, patents, peer-to-peer, telephony, communications

In Skype's continued fragmented and confused product strategy, they came out with Skype 4.0 Beta 3 for Windows. Coverage:

• Main Skype blog post (with pretty screen shots)
• Skype Developer "Garage" blog post
• Windows Release Notes (Interesting to see what has been added/fixed and what still remains)
• Skype Download Site for 4.0 Beta 3

Parts of it look nice... but I won't experience it myself... I've been on a Mac for the last year (like a lot of the bloggers I know) and so we have Skype 2.7. At least I'm not a Linux user, though, as they are stuck much farther behind.

Every time we ask Skype personnel about why their product strategy is so incredibly fragmented across operating systems we get the same stock answers along the lines of "each product group decides what is best and most appropriate for their operating system... blah, blah, blah" along with the reminder to us whining Mac users that we sometimes get functionality that Windows users don't get. (And in full disclosure, I'm in Skype's beta program and I am aware of tentative plans for the next Mac version.)

But that's the point - why are Skype's versions so incredibly fragmented across operating systems?

Today in 2008, the operating system shouldn't matter. Our web browsers look the same (or very similar) across platforms. Our mail programs can look the same across platforms (like Thunderbird). We're pushing so much functionality out into the web-based cloud. We are using apps like Twhirl that run on whatever operating system.

Why should I have to care?

Now obviously Skype is very definitely not alone in this. And in terms of sheer numbers, the Windows market is definitely numerically bigger. I get it. As a former product manager, I understand. I also understand the difficulty in porting applications across operating systems. Yes, it's hard.

But other vendors can do it. Why can't Skype?

Very soon I'm probably going to be helping some relatives get up and running with Skype - but they are of course on Windows. How much fun will it be for me to try to support them remotely when their menus, options and application behavior will be very different from mine on my Mac? And what about Skype's desire to move into businesses? How many enterprise IT support teams will be excited about having very different user interfaces to worry about from operating system to operating system? (And yes, enterprises do have Macs in them these days.)

And here today, when Skype is releasing a version 4 Beta 3, wouldn't it be nice for Skype if all the various bloggers out there could be writing about it? Instead of just those who have Windows or who have Macs and care enough about it to fire up a virtual machine and load it? Instead they're losing the opportunity for word-of-mouth marketing... and then when the Mac version comes out, the Windows-based bloggers won't care... more lost opportunity....

I understand and appreciate that there are differences in user interface design and behavior between operating systems... but I'm quite frankly tired of hearing that used as an excuse by Skype for continuing their fragmented ways.

I'd like to hope that maybe the new management team will do something about this and unify the product offering across platforms. Maybe we could someday have a Skype 5 (or 6 or... ) that actually brought feature/function parity across the platforms and a similar user interface. Would that be too much to hope for?

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Technorati Tags: skype

As long-time readers know, I have written a good bit about Skype on this blog in part because while I started out perhaps 4 years ago as a bit of a skeptic, I've become quite a fan of Skype's over the years... they also were one of the more interesting and definitely disruptive companies in the communications/telecom space. In the past year or two, though, they haven't quite had the same buzz as they once did, even while they have continued to grow.

This may perhaps be changing... and as per usual the Skype Journal has the best writeup with Jim Courtney's piece on Skype's restructuring and hiring of a CTO and Chief Strategy Officer as well as a head of HR. I look forward to seeing what this new team will do to help Skype's direction. I agree with Jim, too, that one other major appointment would be good:

There's still one more major executive move I am expecting - a Chief Marketing Officer who bring the badly needed messaging and market communications strategies and disciplines required for a business that's expected to attract sufficient usage to generate those multi-billion dollar sales.

Skype's messaging and communication has seemed disjointed over the past while... it would be good to see that addressed as well. Welcome to all the new folks joining Skype and I look forward to seeing what they'll do!

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I found it somewhat fascinating to see that Skype has posted a job opening for a "Manager, Skype Developer Community". The job description includes this:

Your challenge is to drive the Skype Community program that moves the new platform forward, compliments our platform product investments and ultimately delights our partner community and users. Your success will be measured by your ability to work closely with the product teams to develop a comprehensive developer marketing plan, and work with our marketing, product, and business development teams to evangelize Skype's tools, development environment, and unique value proposition to the development community.

You will be part of the newly formed Skype Platform team whose mission is to lead the adoption of Skype's Platform with developers and ISVs. The team is resourced and chartered to secure the future of the Skype Platform with developer audiences that span corporate and commercial developers, device developers, next generation developers in startups, students and social developers that writes plug-ins, widgets and mash-up applications today.

For those of us watching the emerging communication/telephony space, we've seen Skype make several different attempts over the years to create a successful developer program. Given their incredible user base and platform, it's been curious to see that they haven't yet found the right formula. I'm intrigued by this part:

The team is resourced and chartered to secure the future of the Skype Platform with developer audiences that span corporate and commercial developers, device developers, next generation developers in startups, students and social developers that writes plug-ins, widgets and mash-up applications today.

Particularly the part about being "resourced".

I do hope that Skype succeeds, as they are definitely one of the more disruptive players in this space and it is certainly fun to see what they do.

If you want to be part of that disruption, fit their qualifications and are okay about working in either London or San Jose, their job notice has links to apply for the position.

Technorati Tags: skype, voip

I've been a LinkedIn user for years but only recently started paying attention to the "Groups" feature... and noticed a group related to Skype that does include people associated with Skype, such as Peter Parkes. It's not clear to me yet how much discussion will occur within the group, but if you are a LinkedIn user also interested in Skype, you may want to check it out.

Technorati Tags: linkedin, skype, social media

I didn't notice the number of simultaneous users in my Skype client today, but the folks over at Skype Journal did notice and Skype Numerologist Jean Mercier captured the occasion with a screen shot. Mercier writes:

"We needed only 35 days to go from 13 million concurrent users online to 14 million."

It is indeed an impressive statistic. (Confirmed by Skype's own blog.)

Congrats to the folks at Skype!

Technorati Tags: skype, voip

Over on Blue Box, I've now uploaded two recent episodes:

• Blue Box #83: SIP and Asterisk vulnerabilities, voice biometrics, P2PSIP, Aircell blocking Skype, VoIP security news and more…
  
  
• Blue Box #84: New Cisco, Avaya, Nortel VoIP security vulnerabilities from VoIPShield, Skype in China, UCSniff and other new tools, news and more

With that I am almost caught up with our main shows... and I still have a bunch of Special Editions to finish producing and post. I'm hoping to finish post-production on #85 tonight so that I can post it tomorrow. We'll see...

Technorati Tags: bluebox, blue box, voip, voip security, security, voice, skype, sip, dan york, jonathan zar, voipsa

While I write here mostly about technology, my interest has always been in the social impacts of all this communication technology. Here on the Today show was a fascinating story of someone who is blind using VoIP (and specifically Skype) to allow him to "see" courtesy of a remote person seeing his view and telling him what is there.

Fascinating...

P.S. Thanks to Chaim Haas for passing this along...

Technorati Tags: skype, voip, video