Disruptive Telephony

In preparation for a Voxeo announcement next week, I've been recording video interviews with several different companies participating in the announcement. Since they are scattered around the world, I asked about doing the video recording over Skype. My reason was primarily that I am personally a huge Skype user and so I've got the recording method down well... and perhaps more importantly because we can get wideband audio as part of the video recording. Anyone who has worked with video knows that having high quality audio is actually a large part of having a successful video... so I like Skype for that.

The interesting part to me was... using Skype was perfectly fine for all of the companies.

I had expected some pushback or the need to find some alternatives, but there was none. So far two of the interviews are recorded and two more are being recorded today.

Having been a Skype user for... what? ... maybe 5 or 6 years now... that's an interesting testament to me to the acceptance of Skype. It also speaks to the ubiquity of webcams and the ease with which we can now include video as one of our communication modes.

Cool stuff!

P.S. Now, yes, granted, all of these partner companies are in the tech sector and on the leading edge of what they do... and the individuals involved may be more of the "early adopter" type... but still, I thought it was interesting...

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Congrats to the folks at Skype for completing the sale of Skype from eBay to a group of investors. As Skype president Josh Silverman says in his post "Say hello to the future":

The investor group is led by Silver Lake, and includes Andreessen Horowitz, the Canada Pension Plan Investment Board (CPPIB), Joltid Limited and our founders Niklas Zennström and Janus Friis. The deal valued Skype at $2.75B US, with eBay retaining approximately 30% of Skype, and the investor group led by Silver Lake controlling the remaining 70%

Back when eBay purchased Skype in September 2005 (Was it really four years ago?!?), I and many others thought it was a strange move, and certainly the synergies that someone thought would be there never really seemed to materialize.

I'm delighted for the many friends I have at Skype that they are now "free" from the shackles of a large public company. I wish them all the best and, as I said back in my post in September...

Onward the disruption...

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If you found this post interesting or useful, please consider either subscribing to the RSS feed or following me on Twitter or identi.ca. Dan can be found on Skype as "danyork".

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Over on Skype Journal, Phil Wolf posted about Tim Panton's VERY cool demo which he gave at Astricon and then apparently just yesterday at eComm Europe. Tim from phonefromhere.com mashes up Google Wave, Skype, Asterisk (with Skype for Asterisk) and Ibook to make Skype calls from within a Wave, complete with recordings of utterances and, naturally, the ability to have an annotated collaboration session in Wave:

Phil quotes Jason Goecke (a colleague of mine at Voxeo) describing how it works:

"it is a Google Wave Gadget with his PhoneFromHere.com IAX2 Java softphone as the client. Then, the IAX2 Java phone connects to Asterisk with Skype for Asterisk installed. Then, there is a server-side element, Ibook, that is breaking apart utterances into individual files. So that as each person speaks, it captures it into its own file. Then, as that happens, a text frame is sent from Asterisk to the softphone with the file details. The gadget then uses some Javascript to embed a link. IAX2 supports text frames."

Read Phil's full post for more info and for Phil's views on what this all means.

VERY cool demo!

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Over on Voxeo's Speaking of Standards blog, I put up a post today on:

Could Skype realistically replace its P2P algorithm with P2PSIP?

I decided to write it after reading the comments on Phil Wolff's post last week over on Skype Journal... mostly to talk a bit more about what P2PSIP is and how it compares to what Skype is using now.

While it's interesting to talk about on a technical level - and I admit to a complete fascination with the technology behind P2P networks - the reality is that none of us really know anything about what Skype is up to. :-)

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It's been a busy month for the folks in the Skype For SIP project. First, back on September 9, Skype announced ShoreTel interoperability. Then last week on September 17, Skype announced interop with the open source SIPFoundry sipXecs product.

Today, though, is Skype's biggest announcement yet - they are announcing the certification of Cisco's Unified Communications 500 Series for Small Business as interoperable with Skype For SIP.

Beyond simply the interop, what's perhaps more interesting is to note the direct Cisco involvement with this news release (through a quote). Looking at the overall industry, it's interesting to see Cisco and Skype connecting. I admit that I haven't studied Cisco's UC500 product much at all, although per the news release it sounds like they are doing some interesting things with it:

The Cisco Unified Communications 500 Series platform is part of Cisco’s Smart Business Communications System which continues to expand having just added a new set of IP phones with high definition audio, a unified threat management device as well as support for third party application integration, including products from healthcare, automotive and insurance industries.

Congrats to both Skype and Cisco on this announcement. I expect we'll be seeing more of these announcements in the weeks and months ahead as Skype continues to aggressively court partners. The Skype For SIP offering does provide some useful functionality for on-premise IP-PBX systems:

• Ability to receive inbound calls from Skype users
• Ability to receive inbound calls from PSTN users through "online numbers" (formerly SkypeIn)
• Ability to place outbound calls to PSTN users

The Online Number functionality is particularly interesting as you can easily set up any series of numbers in other parts of the world that ring back into your IP-PBX. Sure, you can do that with any other SIP trunking provider, too, but Skype makes it incredibly easy to provision those numbers - and for a very low annual cost, too. Making your IP-PBX accessible to all the Skype users, too, is quite powerful.

Now if only you could make outbound calls to Skype users... (NOT possible with Skype For SIP, but possible with Skype For Asterisk).

Anyway, congrats again to Skype and Cisco on this announcement.

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Back on Tuesday, the online news and blogs sites were buzzing insanely with the word that eBay was selling Skype. Somewhat bizarrely, Skype was also issuing a news release the same day about Skype For Asterisk now being available to all. As if that even remotely had a chance of being written about...

In the midst of all that, I was in transit to ITEXPO in Los Angeles where I was speaking and had no time to add my own commentary. So let me just point to some others. First, the "official" statements:

• eBay news release (Business Wire)
• Investor group news release (Reuters) - also direct from Silverlink
• Skype blog post by CEO Josh Silverman: A new chapter

There were obviously MANY blog posts written, but here were a few that caught my eye:

• Om Malik: "Who Invested How Much To Buy Skype"
• Jim Courtney: "17 Million Canadians Will Have an Interest in Skype’s Success"
• Phil Wolff: "Skype sale: 20 Things We Don't Know"

Phil also created a great chart based on Om's data:

From my perspective, the sale is a great step forward for Skype. The acquisition by eBay always seemed a bit odd and never seemed to fit quite right. Returning to a private and focused ownership will hopefully give the company a chance to focus and grow.

Despite any criticism I may make of Skype (primarily around their fractured product strategy), I'm a huge fan of Skype, a HEAVY user of Skype on a daily basis, a paying Skype customer (for inbound numbers and calling credits) and yes, I do write about them a good bit. They are a fun company to have around the industry... they have definitely disrupted the industry in so many ways... and it's definitely good to have them around to keep people thinking about what's possible. Plus, the product's just a great communication tool. So I am glad to see this news.

Now let's see how this "New Chapter" really does begin...

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After pretty much giving the public view that the Linux version of Skype was basically dead for the last two years, Skype announced yesterday the first beta of a Linux version 2.1 client. The blog post notes that the Linux 2.1 client includes a number of features found in the clients on other operating systems, such as the SILK codec:

• Skype's SILK codec for outstanding quality with negligible bandwidth usage,
• HQ video support,
• PulseAudio support,
• SMS send support (*Sending SMS requires available Skype Credit),
• Contact groups,
• Contact labels, or tags, for easier contact organization,
• Chat window improvements (typing notification, message editing, s/geeky text/replacement/, new emoticons),
• Nicer contact list with mood messages and video capability icons,
• Nicer tray icon.

It's good to see movement on the Linux client front, although it continues to be frustrating as a user of Skype to see Skype's continued fragmented product strategy (which I've ranted about previously here and here). Still, at least this brings the Linux client closer to the others, and that is a good thing.

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Technorati Tags: skype, linux, voip

Over on their Skype for Business blog, Skype announced this week the winners of their "Skype for Business Competition". They announced three winners each for EMEA, the Americas and Asia. Not much in the way of details, yet, but some of the abstracts sound interesting. I'm looking forward to seeing the case studies that come out of this. Overall it's just good to see Skype looking at pulling out the innovative ways companies are using Skype. ... let's see what the detailed stories show.

Congrats to all the winners!

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Skype today announced Skype 4.1 for Windows. As Raul Liive outlined in a post about the 4.1 beta (see also Jim Courtney's take), this version brings to Windows users the "screen sharing" feature that we've had in the Mac version of Skype for a bit. It also restores several of the features that were in the previous Skype 3.8 for Windows but that got left behind when Skype rushed 4.0 for Windows out the door. And it adds the SILK codec and some other odds and ends.

Per Raul's Skype blog post today, the final 4.1 version fixes a whack-load of bugs as well.

If I were on Windows, I'd definitely head over and download 4.1. The bug fixes alone are probably worth it.

Of course, I'm not on Windows (I'm a Mac user) and so today's announcement is pretty much irrelevant to me. Just as whenever Skype comes out with a new Mac version or beta, it's irrelevant to Windows users. And if by some miracle Skype should actually come out with a new Linux version (no update to their blog in 6 months), that would be irrelevant to both Mac and Windows users.

It's hard to get excited about a new Skype release when regardless of what is new in it, you can generally only use it with people on your platform. Maybe. If they care enough about Skype to download the new version.

Don't get me wrong - I'm a huge Skype fan. It's open for me all the time and I have something like 40+ group chats (IM) open at any time for various projects and teams.

But Skype's continued belief in a fragmented, fractured, siloed platform-specific product strategy is still a path of monumental stupidity, in my opinion. I've ranted about this before. It's still the same.

In contrast, Mozilla comes out with Firefox 3.5 on the same day across all three operating systems. For any given Firefox release, there is tons of attention and interest because everyone can download, try it out, write about it, tweet about it and generally use it. There's a good buzz that can happen.

I know, I know... Firefox is "just a web browser" and Skype is a much more complicated real-time communication tool... etc., etc. And yes, I know that Windows still has the largest market share so it makes sense to focus there to reach the largest % of customers. (Although I'd wonder if that is true of the "influencer"/word-of-mouth/blogging community that seems to have a higher Mac %.) And sure, maybe there is good sense in both those statements. (or not)

Still, as a Skype fan, I'd love for maybe Skype 5.0 to be a release that came out across all platforms and let me share the excitement with Skype users across all the different platforms.

Probably not. But it would be nice.

Meanwhile, if you are a Windows user, you can get 4.1. And if you are a Mac user, you can safely keep ignoring Skype... no update for you, yet.

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Technorati Tags: skype

Upon entering the Southwest Airlines plane this morning on my flight to Orlando to visit Voxeo's headquarters, I immediately noticed a "WiFi zone" sign on a column by the entry door. Naturally, I had to pull out my Macbook Pro and give it a whirl... and, given the issue of Skype-blocking last summer... try out Skype.

To my great surprise and pleasure, it worked great. (For a little while - see below.) Here's Bruce Lowekamp:

As you may or may not be able to see in the graphic, our call had been up for 3 minutes and 33 seconds when I snapped the picture.

Unfortunately, I didn't have easy access to my headset, so I couldn't really have a great conversation. The ambient background noise in the plane was really too much for my voice to be heard unless I bent down toward the microphone... and likewise even with the MacBook Pro volume up all the way it was a bit hard to hear Bruce unless I bent down toward the laptop.

And, of course, I didn't really want to annoy my fellow passengers. :-)

You can see on the right the technical stats for the call. Packet loss was surprisingly low. At the time I captured this window, I had a 3% receiving packet loss... but through much of our call that was hovering down around 0%. A roundtrip of 789ms is, of course, rather entertaining.

Sadly, though, the connectivity didn't last forever. After about maybe 30 minutes of trying this out and making video calls to different people, my Skype account went offline.

COMPLETELY offline.

No instant messaging/chat, either. Which is exceedingly annoying.

Out in Twitter-land, Fred Posner asked Southwest if they were blocking VoIP, to which Southwest replied:

@fredposner yep...we do.

Bummer.

Actually, what annoys me more is Southwest blocking Skype IM. Other than the novelty today, I don't know that I really want to be making calls from the plane... although I could see the usefulness from time to time.

What I do want is the Skype IM... since I use Skype IM heavily for communication with people including my team. It seems, though, that my Skype connection is completely blocked. Which is unfortunate, given that all my other IM services seem to be working fine.

Southwest, can you please figure out how to block the Skype voice and video, but still leave us the chat?

Despite the VoIP-blocking, though, it was seriously great to be able to use my laptop and work online during the flight. Even better, on this flight the Southwest WiFi was free while they are apparently testing it out. I did a couple of speed tests from DSL Reports, naturally, and seemed to be getting around 3Mbps down and around 200-250 Kbps up. Here's one of the results:

What a crazy world we're now in... 3 Mbps downlink... on a plane!

P.S. And of course I had to snap a picture like this:

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Technorati Tags: internet, connectivity, southwest, wifi, travel, voip, skype, airtravel, airplane