Disruptive Telephony

Fascinating development on the Apple frontier... in late December some developers posted information about a SIP phone for the iPod Touch! They included this helpful demonstration video:

The team has obviously received a lot of questions and has therefore released a lengthy FAQ list. If you have an iPod Touch, you can download the software. Of course, you really need a microphone to use it... which the Touchmods folks are building.

All in all an interesting development. I look forward to seeing how it moves along!

Technorati Tags: apple, ipod touch, sip

Will there soon be a native SIP client on the iPhone and iPod Touch? Dameon Welch-Abernathy writes on his VoIP weblog that some developers have gotten a basic SIP stack working on the iPhone and iPod Touch. The limited details available are over on The Unofficial Apple Weblog:

iPhone hacker eok writes to let me know that he and Samuel have gotten SIP registration and signalization working. They took a few mobile terminal shots, but the real work is being done via ssh. Samuel is working on connecting the audio in/out to the pjSIP. If you have iPhone or iPod touch coding skills and want to get involved in the project, connect to #touchmods on irc.undernet.org. It looks like most of the work will be done on European time.

As you can see in the screenshots, this is still very early in the development. Still, it's great to see this kind of development taking place.

Technorati Tags: sip, voip, apple, iphone, ipod touch

By way of a ZDNet blog, I learned of "Tryphone" a site that lets you "try out" various new mobile phones online. It currently just has the Apple iPhone, LG Muziq, Blackberry Pearl and Samsung Juke... but of course lets you buy the phone immediately after trying it if you wish. I don't know that something like this can ever replace the experience of actually holding the phone in your hand, but it's an interesting idea nonetheless.

Technorati Tags: iphone, mobile, phones, tryphone

The big news out today in the world of Skype is that Skype and the mobile carrier called "3" have released the "3 Skypephone" that lets Skype users take Skype truly mobile. Skype-to-Skype calls and IMs are "free" provided that you are on "3"'s mobile network. I say "free" in quotes because of course you have to have a wireless plan through 3. There are actually two options in the UK, which is the only country in which it will initially be available:

• Monthly - With this plan, the 3 Skypephone hardware itself is free and the rates are 12-17 British pounds per month. Apparently you have unlimited data connectivity with this plan, so you can in fact make unlimited numbers of Skype calls or IMs.
• Pay-As-You-Go - With this plan, you pay 50 pounds for the 3Skypephone phone itself and then keep your account filled with credits. Apparently data usage decrements this account (but it's not clear by how much), so you have to wonder how often people will need to recharge the account. (UPDATE: Julian Bond, who is in the UK and has a 3 Skypephone to experiment with, informs me that there is apparently no charge for data usage on the Pay-As-You-Go, but it is only available for "30 days after your last top-up". So as long as you top up each month you would apparently get the data usage for free.)

These plans also factor into your non-Skype calls, i.e. calls to regular PSTN phone numbers. The phone does work just like a regular cell phone, but calls you make do not go out via SkypeOut but rather through 3's mobile network. So if you are: 1) calling other Skype users; and 2) on 3's wireless network; then all your calls are "free" (subject to your calling plan).

All in all an interesting play. We won't see it in North America for some time (and I probably won't see it in Vermont until the next millenia) but it will be available in the UK on Friday and by the end of the year in Australia, Italy, Hong Kong, Sweden, Denmark, Austria and the Republic of Ireland.

The phones themselves look quite nice. There are three colors (or two colors with one of the colors having two different color bands):

Luca Filigheddu also notes that the 3 Skypephone has a "Web 2.0" component to it in that you can easily access various social networking services:

I understand from folks who were at the launch event in the UK this morning that 3 Skypephones were made available to reporters and bloggers this morning, so we can expect to see more articles appearing in the hours ahead. In the meantime, here are some links to other sites that have been covering the launch:

• Skype Journal: "3 Skypephone for 50 pounds on 2 November"
• Skype Journal: "The 3 Skypephone is a test"
• Alan Williamson: "The 3SkypePhone Arrives ... first thoughts
• Blognation UK: "Skypephone unvieled - an interview - includes an audio podcast
• Engadget: "3 Skypephone is free in the UK"
• ZD Net: "Skype and 3 launch mobile phone"
• Tech Crunch UK: "Three to launch Skype phone today"
• CNN Money article

Information directly from Skype or 3:

• Skype blog post
• Skype product page
• Buy 3 Skypephone page
• 3's page on the Skypephone
• 3's "Fast Guide" for the Skypephone
• 3's information about the 3skype.mobi website

Naturally, YouTube videos are starting to appear. Here's a 9-minute overview from an Italian Cellular Magazine (in English):

Stay tuned for more info in the days ahead.

In watching Jay Phillips do his great presentation here today at AstriCon about Ruby and his Adhearsion package, I found myself wondering what the interesting little softphone was that he was using. It turned out to be "Zoiper", an IAX or SIP softphone that was previously called "Idefisk". (I can understand perhaps why they changed the name... "Idefisk" does not exactly roll off your tongue.) There turn out to be two versions (comparison chart here): a free version and a "Zoiper Biz" version which includes more functionality and starts around 30 euros.

Clearly built for Asterisk, it was interesting to note that it supports both SIP and also Asterisk's own IAX protocol. Anyway, I just thought I'd share that this softphone is out there if you were not aware of it.

Technorati Tags: asterisk, iax, softphone, video, zoiper

In what looks like a classic case of someone leaving a critical word out of a headline, the Associated Press this morning came out with this report that MySpace is apparently launching an advertising supported free cell-phone. As indicated in the news release:

The company already offers premium, subscription-based versions of MySpace through AT&T Inc. and Helio wireless services. Those versions include special features integrated into specific handsets, such as uploading cell phone photos directly to a user's profile page.

The new version set to launch Monday will work on all U.S. carriers and will allow users to send and receive messages and friend requests, comment on pictures, post bulletins, update blogs, and find and search for friends.

At first I went along with the headline but the more I read it the more it made no sense whatsoever. There was no mention of phones... rate plans... or anything else. Gradually it dawned on me that while the AP headline was this:

Myspace to launch ad-supported cell phone

what they really meant was this:

Myspace to launch ad-supported cell phone version

Oops!

And here I was getting all excited that News Corp. was doing something truly stunning and had figured out a way to use advertising to drive the costs of all calls to $0 and give away all the phones and minutes for free! Given the huge community of MySpace users out there, they would probably have immediate pickup and would truly disrupt the industry.

Ah, well... the truth appears to be that they are just making it easier to use MySpace on web-enabled cell-phones without paying for the subscription version. Commendable... but not even remotely as exciting.

Let's see how far people run with the "MySpace to give away free cell phones" theme today!

Technorati Tags: freecellphones, myspace, headlines, socialnetworking, wireless

As I packed for my travel to IT Expo early tomorrow morning, I was again annoyed that I still haven't found a great headset (with microphone) for travelling.  A little bit ago, I bought the Logitech "Premium Notebook Headset" which is in fact a very nice headset.  Audio sounds great, fits well, works great with all the various VoIP softphones  I use... I have no real complaints about how it functions.  I bought it in part because it folds flat and has a nice hardshell case.  But it has a problem - it's still too darn big! 

I never check bags when on business travel.  I have my "roller" travel luggage and then my laptop bag on top of that.  Space is at an absolute premium. And given that I cram a lot of equipment into my laptop bag, having a small but hard plastic case is really critical. (As previous (destroyed!) headsets without cases will attest!) An example that works is my wonderful Sennheiser PCX 100 headphones that fold up into this nice little hard case that is about 5.5 inches long, 3 inches wide and 1 inch deep. Fantastic! (Curiously, though, Sennheiser doesn't seem to make them anymore.)  If I could get a set like that with a microphone, I'd be all set.

Now, yes, I could go very small with a Bluetooth headset, but I have two problems: 1) my current laptop doesn't have Bluetooth built in, so I have to use an adapter, and the one I have doesn't always seem to work; and 2) my experience with Bluetooth so far is that it really eats up the batteries on devices like headsets.  I don't want to be at an airport or hotel trying to have a VoIP call and discover that my headset needs a recharge.  I just want to keep it simple... give me wires!

So that's my question for any readers out there... do you have any suggestions for headsets that have worked well for you in travel?  (Thanks in advance)

There's one little feature in my Blackberry 8830 that I just discovered today that I didn't see anywhere in any of the promotional materials about it.  Put simply:

Unified messaging works!

Here's the thing... given that I work for Mitel, I of course have "unified messaging" set up so that whenever someone leaves me a voicemail message, I get an email with the WAV file attached to it.  It's truly a wonderful thing because I never dial in to check to see if I have messages.  I get an email that clues me in to that fact - and generally when I am on my desktop PC, I just play the attached WAV file and listen to the message through my email program.  I don't dial into voicemail to listen.

Before, with my Blackberry 7290 or any of the other earlier models, having this unified messaging feature enabled was really only a "half solution".  Receiving the email clued you in to the fact that you now had a voicemail message... BUT...

you couldn't listen to the WAV file!

The Blackberry operating system couldn't play the WAV file, so you had to dial into the voicemail system to listen to the actual message.  So the nice part about UM was that you got the notification... but you couldn't hear it right there.

Well today a blog post by Russell Shaw over on ZDNet pointed me to this excellent 8830 FAQ over on EVDOInfo.com that contains this little gem:

Q - What are the enterprise advantages of the new 4.2 OS?
A - The biggest 4.2 feature is the ability to listen to WAV files that are attached to an email by a Unified Voice Messaging service. NOTE: The customers BES server must be version 4.1.2 or later.

Naturally I had to try it out so I called my Mitel extension and left a message (a virtue of having multiple phones around). A moment or so after I hung up there was an email msg with a WAV attachment sitting in my Blackberry inbox.  I opened it, scrolled down to the attachment area and chose "Open attachment" and... ta da!  There I was listening to the voicemail message!  (And since the 8830 has a speakerphone I could listen that way which would enable me to easily write things down were it a real message.)  Nice and easy.

Of course, I would be charged for the download of that WAV file but I'm on an "Unlimited Data" plan with Verizon which does, in fact, appear to be for an unlimited amount of data (no fine print that I could see).

So to me this is a wonderful addition to the Blackberry operating system... now I can receive my voicemail messages in my email and listen to them right on my phone.  Very cool!

Why does my voice change in audio quality about half-way through the new Telecom Junkies podcast?  Here's the story.

A few minutes ago I posted to both the Voice of VoIPSA weblog and also the Blue Box podcast site a note about the new Telecom Junkies podcast that features an interview with Robert Moore, one of the two people involved with the large VoIP fraud cast last year.  About mid-way through my connection dies and you hear Jason saying "Oh, we lost Dan!" and then I'm back, but with a much softer voice.

Since it says something about telephony - and since I'm also interested in relaying lessons for podcasting - here's what happened.

In the hotel I was staying at in Florida, I was getting pretty poor connections using my AT&T GSM phone (the replacement Blackberry had not yet arrived).  I'd noticed that when calling people from my room, even if I went out onto the balcony, calls would still drop out sometimes - even when I was sitting still.  Now I don't know if this was because I was on the 20th floor (room 2048, what a great geek number!) or because I was at just a particular angle for the GSM towers or what.  The phone seemed to indicate that I had great connection strength.  All I knew was that connections were dropping. 

Needless to say, I was a bit concerned going into the Telecom Junkies podcast recording.  Jason Huffman records his shows by having everyone call into a hosted conference service.  When the recording is done, he gets an email with a WAV file, slaps on the musical intro/outro, potentially does some minimal editing and posts the show to their website.  As Blue Box listeners know, I'm always looking to get the best audio quality possible so I was a bit concerned.

Given that cell phone coverage was problematic, I decided to try using a softphone over the hotel Internet.  Unfortunately, I am on a trial system for Mitel's softphone (using the latest development versions) and I had received the notice that I need to upgrade to a new trial load to keep using it - and hadn't yet downloaded the new version.  So I thought I'd use Skype instead.  However, I also had the dilemma (for either softphone) that because of space considerations I had left my nice new USB headset at home.  Given that I've had reasonable success with Skype's new 3.5 and no headset, I figured I would give it a try anyway.

So I actually first called into the conf bridge using Skype/SkypeOut and spoke with Jason briefly to ask about the sound quality.  He said I sounded a bit quiet and rough (keep in mind that I'm talking to the mic on my Dell laptop), so I called back in on my cell phone.  However, I didn't disconnect the Skype connection, but instead muted the microphone and plugged in a set of headphones so I didn't hear it.

Mid-way through the call, my cell-phone connection did die.  What I did next was put the PC headphones on and un-mute the Skype microphone... ta da... I was back in the conf call, albeit at a lower volume level.  So when you listen to the recording, the first part is via cell phone (and includes an audio cut-out or two) and the second part is via Skype without a headset microphone.

I thought there were a couple of interesting points here:

1. I have got to find a really small headset that I can carry with me when traveling.
2. VoIP can beat cell phones in availability (not that any of us in North America will even remotely dispute this!)
3. It's good to have backups when doing interviews remotely.
4. It never even occurred to me to use the hotel landline!

Let's think about that last point for a minute.  I had, sitting right there on my desk next to my computer, a perfectly functional phone tied into the hotel's PBX.  And yet, it never even remotely occurred to me to use it!  In fact, outside of calling within a hotel I can't think of the last time that I've actually ever used a hotel phone for an external call.  It's been probably... years!  I guess I've gotten too used to the typically-extortionist rates charged by hotels for phone usage that I just don't even consider it.  (Well, and every other time my cell phone has worked well!)

In any event... that's the story behind the story...  :-)

Replying to my last post about the new Blackberry 8830, Jim Courtney of Skype Journal left a comment clueing me into one minor little detail about the 8830's GSM support - it only works outside of North America!

Indeed, the GSM side of the 8830 operates at 900 and 1800 MHz which are used for GSM throughout the rest of the world, but it does not work at 850 and 1900 MHz, which are the frequencies used by GSM in North America.  The disappointment for me is that when I drive to Ottawa, there are patches of road in Ontario where there just isn't all that great CDMA... and it would be great if the 8830 would flip over to GSM to get the stronger signal.  However, that doesn't look like it will happen.

One wonders why not.  When RIM was creating the 8830, why didn't they include support for all 4 bands?  Is it perhaps because Verizon and other North American CDMA carriers want to keep people on CDMA in North America?  (You could see the case where in a particular NA city the GSM signal might be stronger in an area.  If the phone switches to that stronger GSM signal instead of staying on the weaker CDMA signal, the CDMA carrier would need to pay the GSM carrier.)

As a customer, I would really like the phone to switch to the strongest signal, regardless of whose network that is.

Jim Courtney offered his own view back in April: "Shouldn't Blackberry's Pure GSM Phones be the Real 'World Edition'?"