Mitel Rolls Out UC Apps for iPhone and iPad

Good to see that Mitel is joining the iOS application space with Unified Communications apps for the iPhone and iPad. These apps will work with Mitel's "Freedom" architecture to allow people to use their own iPhone or iPad device with the Mitel corporate phone system.

Per Mitel's news release, the app allows users to:

  • Search the corporate directory and click-to-dial from corporate contact list to place calls through the corporate network.
  • View missed, dialed, and received calls.
  • Access visual voicemail from your office extension and manage messages by preference rather than sequence.
  • Automatically update presence status and call routing preferences based on your location, or time of day.

Given enterprise users' desire to use their own devices, it is not surprising to see these type of apps coming out from a vendor like Mitel. It will be interesting to see how this helps Mitel in the marketplace.

Kudos to the Mitel team for creating the apps.


Ch-changes - Taking A New Job At The Internet Society To Join The Fight For The Open Internet

In the end, my impending job change is perhaps best explained by two quotes: this prescient quote from the 1992 film Sneakers:

“There’s a war out there, old friend. A world war. And it’s not about who’s got the most bullets. It’s about who controls the information. What we see and hear, how we work, what we think… it’s all about the information!”

and this quote from poet Mary Oliver:

“Tell me, what is it you plan to do with your one wild and precious life?”

For a longer explanation, read on... but perhaps not on a mobile phone... this one's a bit on the lengthy side...

Bleeding "Voxeo Blue"

voxeologohoriz.pngJust shy of four years ago, I wrote here about joining this incredibly remarkable company, Voxeo, that probably none of you had ever heard of.

I hope I changed that a wee bit. :-)

Around a thousand blog posts later, a hundred videos, too many speaking engagements and webinars to count, many articles, a ton of analyst briefings and media interviews ... and countless tweets, Facebook posts and other updates later... it has been truly an amazing journey.

Along the way I have come to truly love the company - and I don't use that term lightly - and the incredible people who are gathered together focused on making Voxeo THE platform for developing and deploying communications applications. As I mentioned in a recent post, Voxeo is a rocketship, firing into the skies and leaving its competitors behind.

Over these four years, I have been living, breathing, eating, sleeping all things Voxeo... I have been proud to be a "Voxeon"... slice open my skin and it bleeds "Voxeo blue"...

The Larger Battle

And yet... I have never been able to escape the siren call of the larger battle going on all around us. It did not surprise me to find that the Voxeo blog in which I published the most posts is "Speaking of Standards". Listeners to my weekly reports into the FIR podcast have perhaps grown weary of my rants about "single points of failure" and the need for services that are "distributed and decentralized" that allow you to retain control over your information and content. Readers of my blogs have seen my many posts on the theme of "the open Internet".

We have before us a choice of futures.

One choice leads to a future where innovative companies like Voxeo can emerge, thrive, disrupt and succeed.

Another choice leads to a future where what little "innovation" there is exists only at the will of the gatekeepers to the network after appropriate requirements and/or payments are met. Other choices lead to outcomes somewhere in between those polarities.

How will we choose?

Walled Gardens, Redux

The Walled Garden (1)
I began my time online some 30 years ago in the 1980's era of the big "information services". CompuServe, AOL, Prodigy, Delphi, The Source, GENIE... and many other names that have long since faded into history.

People accustomed to the ubiquity of the Web today might find it hard to believe that once upon a time you could only get certain news, technical, financial, movie or sports info on the service to which you subscribed... that you could only communicate with people who had accounts on the same system as you.

It was the era of the proverbial "walled gardens"... where each service tried to keep the walls high enough and the content pretty enough that you would never leave.

The forces of "openness" were around, too. Academic networks like BITNET and JANET on the one end and home-grown networks of BBS's like FidoNet on the other, with other networks and things like UUCP and Usenet floating around as well.

And then came this "Internet", the one network to interconnect them all.

And out of that interconnection and interoperability came the world we live in today... out of that chaotic world of engineers and open standards came this network that is now no longer simply a research network but instead has become critical communication infrastructure... and a critical component of commerce.

And with that rise to prominence come all those who would seek to change the nature of the network... for perceived safety... for convenience... for profit... for control... for "security"...

So now we see services like Facebook, Google+, Twitter and more that seek to provide a nice pretty space in which you can exchange messages, photos and more... without ever leaving the confines of the service... they are a walled garden with just many ways to access the garden and to look over the walls.

Everyone wants to own your eyeballs... to host your content... to provide your identity...

And we see companies like Apple, Google and Microsoft seeking to control a large degree of how we connect to and use the mobile Internet...

And we see a change from "permissionless innovation" where anyone can set up a new service... to a model where you have ask permission or agree to certain "terms of service" in order to connect your new service to other services or to have your app available on some platforms...

And we see countries that want to throw up a wall around their citizens... sometimes to keep information from coming in... and sometimes to keep information from going out... and sometimes to be able to shut down all access...

And we see players who did control our communications systems always looking for opportunities where they could maybe, just maybe, stuff the proverbial genie back in the bottle and regain that control they lost...

It's a crazy time...

As one who has lived through our online evolution, and who in fact has been able to do what I do and to live where I live because of the "open Internet", I don't want to see us return into a fractured world of walled gardens.

We can make a different choice.

And So, A Choice

IsoclogoIn the midst of all this craziness exists a global nonprofit organization that many of you may not have heard of. It has a very simple mission:

to promote the open development, evolution, and use of the Internet for the benefit of all people throughout the world.

The Internet Society, or "ISOC" for short, exists to promote the idea that "the Internet is for everyone", where "everyone" includes people all around the world... and yes, it includes the corporations, service providers, governments and other organizations, too. To support that mission, ISOC undertakes a wide variety of education and policy initiatives around the world, all with the aim of fostering the growth of the open Internet. Local "chapters" of ISOC have sprouted up around the globe pursuing these initiatives at a local/regional level. Perhaps more relevant to many readers, ISOC is the organizational home of the Internet Engineering Task Force (IETF), the group that creates the RFCs and the open standards that describe how the Internet operates today. A significant amount of ISOC's focus is on facilitating the creation and promotion of these open standards. (For those curious to learn more, ISOC's 2010 Annual Report is available online.)

I was actually a dues-paying member of ISOC back in the early '90s, when each month I would read through their print magazine (very ironically, but this was pre-Web) "On The Internet" to learn more about how the Internet was evolving throughout the world. I rejoined again a year or two ago to help in some small way support this very important work. (You can join, too.)

And on this coming Monday, September 19th, I will join the Internet Society as a staff member.

The Missing Link

Missing Link
The particular project I will join within ISOC is a brand new initiative targeted at helping bridge the gap between the standards created within the IETF and the network operators and enterprises who are actually deploying networks and technologies based on those standards. To help translate those standards into operational guidance... to help people understand how to deploy those standards and why they should, what benefit they will see, etc

The initiative is currently called the "Deployment and Operationalization Hub", or "DO Hub", and while that may or may not be its final name, the idea is to find/curate content that is already out there created by others, create content where there are gaps, make it easy to distribute information about these resources... and promote the heck out of it so that people get connected to the resources that they need. The initial focus will be, somewhat predictably, on IPv6, but also DNSSEC and possibly another technology. It is a new project and the focus is being very deliberately kept tight to see how effective this can be,

My title will be Senior Content Strategist and my role will very much be about the creation, curation and distribution of information. Writing articles, reviewing resources, blogging, creating videos, screencasts, etc, Once we have the initial repository built out, there will be a phase next year where we will be out on the conference circuit talking about these technologies and helping people understand how they can get started... and continually adding even more content.

For a guy who loves teaching, writing and "demystifying emerging technology", it's kind of tailor-made. In fact, when ISOC approached me a few months ago with the job description, my wife and I both looked at each other and said "wow, that's me!"

In the end, the goal is to help make it as easy as possible to deploy and use open standards... so that we might wind up collectively making the choices that can lead to an open Internet where innovation can thrive.

I'll still be living in Keene, NH. (Many ISOC employees are remote.) I'll still be blogging in my various blogs. I'll still be speaking at conferences from time to time. I'll be back at IETF meetings again (which I'm VERY much looking forward to). None of that really changes with this move.

Every New Beginning Comes From...

..some other beginning's end. ("Closing Time", by Semisonic)

Leaving Voxeo was decidedly NOT an easy choice. I agonized over the decision for an insanely long time. I work with awesome people who I know I will miss, have been thoroughly enjoying what we are doing and have been looking forward to where the company is going... it has some amazing plans that will even further disrupt the industry!

Some will tell me that I am crazy... that Voxeo is the closest they've seen to a "sure thing"... that leaving is a dumb move.

They may be right.

And yet... recent events in my personal life have highlighted the fragility of our lives and the limited time we have - and the need to pursue one's passion.

And so it is that I end one beginning and start a new one... with the hope that in some small way the new work I do will help companies like Voxeo thrive - and indeed to help continue and expand the conditions that create companies like Voxeo.

We have a choice of futures before us...


Image credits: Gerry Balding, Thomas Gehrke on Flickr.


Video: My Talk on "How IPv6 Will Kill Telecom" from eComm2011

At eComm 2011 this year, I spoke on "How IPv6 Will Kill Telecom - And What We Need To Do About It". I enjoyed giving the talk and have received great feedback about the session (including being asked to give a similar session at other conferences). Organizer Lee Dryburgh has now posted the video:

If you are interested in learning more about IPv6, I put together an IPv6 Resource Page over on Voxeo's Speaking of Standards blog. Enjoy!

P.S. And yes, those of you who have seen previous videos of my presentations will note that my running has paid off... :-)


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Awesome 1954 Bell System Video - How To Dial Your (Rotary) Phone

Started off this morning getting a great laugh out of this classic 1954 Bell System video tweeted out by Larry Cannell. Amazing to think back to the time when the system was changing from just picking up the phone and speaking with an operator to a new system where you "dialed" the phone.

Really the start of the self-service automation of the phone network that we take for granted today.

Fascinating to see the glimpses, too, of the "internal networks" as they "pulled the fuses" from the manual systems and flipped switches on the dial systems. I love the guys pointing a "Go!" finger at the teams to make the transitions!

Of course, you have to wonder how many young people growing up today in the United States have even seen a true rotary dial phone! (We who used them should write down some of our memories before they are forgotten...)

Anyway, enjoy this window into a different time:


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Video: Chris Pirillo to Emcee Voxeo's Customer Summit, Oct 10-12

As I mentioned previously, Voxeo's annual Customer Summit 2011 is coming up October 10-12 in Orlando, Florida. One of the latest bits of news is that Internet entrepreneur and über-geek Chris Pirillo will be the emcee for the event. He recently recorded this video intro talking about his upcoming trip to Orlando:

Chris is a high-energy and highly entertaining guy... and it will be fun to see him in action at the event!

P.S. If you want to attend Voxeo's Customer Summit 2011, space is filling up quickly but there are still a few slots open - register today!


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Video: What's New in Voxeo Prophecy 11 and VoiceObjects 11?

Want to know the newest ways to build communications apps using Voxeo products? Want to know about IPv6, wideband audio, fax support and large-scale management of servers?

In a recent Voxeo Developer Jam Session, I explained what is new in Voxeo's Prophecy 11 and VoiceObjects 11 and how you can use them to build even larger-scale communications apps than before.

The session is available for download, as are the slides. It is also available for viewing on YouTube. If you don't know anything about Voxeo, this is also a great way to learn more about its core products.

Oh, and when you're down watching, you can download Prophecy 11 or VoiceObjects 11 for free for Windows, Linux or Mac OS X. :-)


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Skype Now Using "@SkypeSupport" on Twitter

Given that last week I received two more phone calls from people looking to speak with Skype, I was very pleased to learn that Skype has recently started providing a support channel via Twitter - @SkypeSupport. Sure, it's not a phone line - which probably means I'll still be Skype's unofficial receptionist, but at least now I have another channel to send people to in addition to Skype's community forums.

Skype support on twitter

Great to see Skype providing this channel to support customers.

P.S. Jim Courtney noted last month on his site that Skype also now has a Facebook page for customer support as well


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Happy Birthday, Skype! Celebrating 8 Years of Disruption

skypelogo-shadow.pngIt was 8 years ago today that the first public beta version of Skype was released... and so began the amazing journey of a product/service that has truly disrupted the telecommunications industry. The Wikipedia page on Skype has a good record of the history, which is interesting to look back upon now.

I started using Skype sometime in early 2005 or so... working in Mitel's Office of the CTO charged with evaluating new technology - and seeking to understand what Skype was all about. I started writing about Skype then... and still continue writing a good bit about Skype as it is certainly one of the more disruptive players in the industry. Skype today is a HUGE part of my daily life and truly is one service that is integral to my daily workflow and life online.

Skype's blog post today, of course, focuses on their current fixation on video calls... even including the strange text (my emphasis added):

What started off as a little idea to connect the world over video calls has turned into something so much more, and we believe this is making a huge difference in making the world feel smaller and a lot more connected.

I don't actually know the ideas of the original founders of Skype, but I do know that in the actual early days of Skype it was all about audio versus video. Perhaps they had the grand dream then of video and had to focus on the reality of audio... or perhaps this is just the current Skype marketing trying to focus on their current messaging around video.

From my perspective, the 8 years of Skype thus far have:

  • completely destroyed the expensive costs of international telephony;
  • provided people a real viable option to use video telephony;
  • introduced people to the idea that you could have audio calls that sounded FAR better than the PSTN via wideband audio codecs;
  • gave people a true multi-modal "unified communications" experience with the ability to easily migrate between chat, audio, video, file sharing and screen sharing;
  • provided the industry with a solid example of secure communications using SRTP (while the carriers were whining about how they couldn't use SRTP because it would be too demanding on their infrastructure);
  • provided an incredible example of the power of persistent group chats;
  • provided an example of what a simple and easy user experience could be in a world of cluttered interfaces; (although some may argue that ended with Skype 5.x)
  • gave we who are fascinated by networks and amazing example of a peer-to-peer communications system; and
  • provided an example of a product that can "just work" from behind pretty much any network configuration including layers of NAT, firewalls, etc., etc.

... and so much more. It's been a fascinating service and company to watch, write about and use their products.

Oh, it hasn't all be great, of course... the business side of Skype has been all over the place. The partner/developer programs are on their 7th or 8th iteration. Various other programs have come and gone (SkypeCasts? Extras?). Skype has pursued it's incredibly fractured product management strategy across the multiple different operating systems.

But all in all it has certainly been fun to have Skype around ... and it sure has disrupted the industry!

What lies ahead now that Skype is slated to become part of Microsoft? Much remains to be seen... but odds that when their 9th birthday rolls around they won't be quite the same disruptive troublemakers that they are today. We'll see.

Meanwhile... Happy Birthday, Skype!

And two other friends have shared their thoughts today:

And here is Skype's birthday video... slickly produced with a message that does indeed celebrate the communications power that Skype has brought to our world:

I'm looking forward to seeing where the next 8 years of Skype takes us...


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Video: How to Communicate at Burning Man using OpenBTS and Tropo

Heading to Burning Man this coming week? Would you like to use your mobile phone to connect up with others on the playa in Black Rock City?

If so, check out this video from Chris Pirillo about the work being done by a team of folks to supply local cell phone coverage... the vans with satellite and cell hookups are already enroute... it uses software from OpenBTS and Tropo.com to let burners leave each other voice messages, exchange SMS messages and more. Here's the video:

And here are some blog posts that provide more information:

I'm not personally going to be at Burning Man, but this does sound very cool!


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Adhearsion (and AdhearsionConf) On Tomorrow's VUC Call - Telephony Via Ruby

Adhearsionconf2011Want to learn more about the Adhearsion framework that lets you easily create telephony and other communication apps using the Ruby language? On tomorrow's VoIP Users Conference (VUC) call at 12 noon US Eastern, Ben Klang from the Adhearsion project will be talking about all that's new in Adhearsion-land, including the upcoming AdhearsionConf 2011 in October in San Francisco.

I've written about Adhearsion before and while I don't do much with Ruby myself, the power of Adhearsion to create powerful telephony apps in a few lines of code is pretty amazing.

If you'd like to join the VUC call live tomorrow, the info is:

There's also a very active IRC backchannel (#vuc on free node) that provides another way to communicate during the call.